[Shu clasps her hands together in a position that faintly resembles prayer as she shakes her head.]

I am truly sorry.

[There is the sense that this is not pity, perhaps, but that Shu is apologizing on behalf of the karmic universe. Despite the absurdity of the sentiment, it somehow feels as if she might have the authority for that.]

Please sit as comfortably as you can.

[She gestures to a small sofa in the sitting space.]

This could take a little bit. I am going to be as thorough as possible.